Privacy Policy

Effective Date: May 30, 2025

Premium Screen & Patio, LLC dba Retracting Solutions, Phantom Screens (“we,” “our,” or “us”) values your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information through our website, communications, and services.

1. Information We Collect

We collect personal information including your name, phone number, email address, and physical address.

This information may be collected through:

• Web forms

• Chatbots

• Phone calls

• Emails

  
  

2. How We Use Your Information

Your personal information is used for the following purposes:

• Scheduling and managing appointments

• Providing customer service and responding to inquiries

• Sending updates, notifications, and billing reminders

• Marketing our services (only directly, without third-party sharing)

  
  

3. SMS Communications

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Premium Screen & Patio, LLC. This includes SMS messages for appointment scheduling, appointment reminders, instructions, queries, notifications, and billing reminders. Message frequency varies. Message and data rates may apply.

You may opt out of receiving SMS messages at any time via the message platform or through your profile in Housecall Pro.

4. Data Storage & Security

Your data is securely stored within our commercial software provider, Housecall Pro. Access to customer data is restricted to trained team members and protected by two-step authentication. We do not store or share your data outside of this platform.

5. Data Sharing

We do not sell, rent, or share your personal data with third parties.

6. Cookies & Analytics

We use Google Analytics to collect information about how visitors interact with our website. This may include IP address, browser type, and pages visited. This data is used to improve website performance and user experience.

7. Your Rights & Choices

You may:

• Opt out of SMS communications as described above

• Request access, updates, or deletion of your personal data

• Contact us at (919) 369-1045 or info@retractingsolutions.com for assistance

  
  

8. Updates to This Policy

We may update this Privacy Policy occasionally. The most recent version will always be posted here with the effective date noted above.

9. Contact

If you have questions or concerns about this policy, please contact:

Premium Screen & Patio, LLC 7300 Millhouse Rd #100 Chapel Hill, NC 27516 (919) 369-1045 info@retractingsolutions.com